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Be ready to film incidents on mobile phone if/where possible. Having visual and audio footage makes it easier to prove, settle and resolve in your favour. Keep footage safe.
Log details of business, retail store, service, establishment, and whom you spoke to and consider requesting to talk with supervisor and or store manager to make them aware of situation. Note date, time of incident.
It’s easy to get frustrated and angry when dealing with security in particular and or front facing staff. Stay calm. If you’re angry and rude, you’ll make it harder to find a favourable resolution before of later if making a formal complaint. Be sure to keep your language appropriate and where possible be polite and stay focused on the results you want.
Be sure, fair and be reasonable, and know your consumer rights. Racial profiling is discriminatory, and racial discrimination is illegal.
Let us know if you feel you’ve been racially profiled by submitting in brief incident using our general form online.
‼️ NOTE: Do NOT be upload photos or footage of incidents unless requested.
Spread the word of the our Shopping While Black UK campaign, the more people are aware and report the quicker we can stomp our racila profiling and discrimination.
If you can afford to donate a few pound as a one or or per month it would greatly help run the intiative longterm. Thank you!
Useful resources made available for customers
Make a complaint
It’s often best to try to resolve your problem informally first by talking to the trader or service provider. This can happen in the store, where you can ask to speak to the store manager and explain what happened to you and how they should address it.
Oftentimes, it's easier to address this later on. You can email a company's HR department or head store manager to make a complaint. It's great if you have details about the incident. You can request surveillance footage of the incident to make your case. If they don't answer, you can make a formal complaint and request that they answer within 14 days.
The Equality Advisory Support Service (EASS) has template letters you can use
STORES TRADE ASSOCIATION
Reach out to the store's trade association
If you don't hear back from the store about your complaint, you can put pressure on the company by reaching out to the trade association which sets rules for the company's industry and report the abuse. The trade association will also have specific trade rules around discrimination and how to address it. You can refer to it in your email to them to highlight how the store was in violation of it.
COMPLAIN TO THE EQUALITY & HUMAN RIGHTS COMMISION
File an official complaint with the Equality and Human Rights Commission
You might not get an answer from the Commission BUT you will help raise awareness about this store/company, which they might decide to investigate later on.
Tweet & SHOUT about it!
While companies might not react privately to complaints, they tend to answer to public pressure. Tweet your experience with a date, name, location of the store, and the hashtag #shoppingwhileblackuk and you might hear back from them. Don't forget to tag the store, so they see your tweet. You'll also raise awareness about this behaviour, encouraging others to share their experiences, which ultimately helps society address the issue and stamp it out
Check out our website for more resources to address retail discrimination phrase known as 'Shopping While Black' (shoppingwhileblack.uk). There you'll also find an email if you want to discuss your options further or volunteer with us to eliminate this kind of abuse.
Fight on!
Consider Legal Action
You can take the company to court, for breach of the Equality Act. You might be able to get an apology or even financial compensation if they're found guilty. Legal proceedings, though, are often time-consuming and onerous.
Speak to a specialised Equal Rights lawyer to discuss your options. They might advise you to reach out to a trade's ombudsman, who can review the case and seek mediation with the company.
Aug 2022 - A Black customer was awarded $4.4 million in damages in racial profiling lawsuit against Walmart
A jury in Oregon, US awarded a Black man $4.4 million in damages after he claimed in a lawsuit that a White Walmart employee racially profiled him while shopping and tried to have law enforcement act on false charges, according to court documents.
A shoppers boycott is a voluntary abstention from using, buying, or dealing with a retailer, company, or product as a form of protest or to express dissatisfaction.
It and be indiviual acting on personal choice where ti shop, and can also be a substantial collective, group effort to bring about change by withdrawing support in mass.
A shoppers boycott works by you, other individuals or groups refraining from engaging with a particular entity, often due to perceived, racial profillin, raccism, discriminatory practices and or policies to target specific person, groups for unfair treatment compared to general standard of services.
This withholding of support aims to impact the target financially, standing in the community and influence company to address the concerns that led to the shoppers dissatifaction, complaint and boycott.
Participating in a boycott allows you, either as an individual, along with other individuals to leverage consumer power to advocate for change in company practice and instore standard of service to specific persons or groups. It can prove a good way to express disapproval of certain actions, policies, AND values of a person to companies and brands to encourage shoppers that may consider shopping elsewher that aligns with more fair and equal standards of practices.
To boycott effectively, make your dissatifaction and complaint clear to the company and inform what you intend on doing, depending on the severity you may want to spread awareness about the ongoing issue and or a single specific unacceptable incident, and encourage others to join. Social media is enffective to spread discontent, which may encourage other to support your cause and or even share their expericence too!
Collective action can amplify the impact of a boycott. Companies and brands wll take notice!
Yes, let your feet do the walking, explore alternative stores, services, or brands, seek out Black owned shops, stores online companies that could do with your support and value you as a customer without question and racial discrimination being a thing. Engaging in constructive dialogue with the entity in question, working with us towards positive change within the system is an additional ways to make a difference.
While boycotting is a powerful tool to empower you and more so when collective will make the companuy look up, it's not the only method to effect change. Engaging in open communication, supporting other responsible businesses, that will value you and participating in activism or advocacy are complementary approaches to fostering positive transformations in Society.
Yes for sure, boycotts can be temporary and used as a means to prompt immediate attetnion, to get swift change or draw attention to specific issues, in this instance racial discriminaton of shopping while Black.
Dear Black Shopper,
Re: A Letter to Black Shoppers
First and foremost we are here to empower you and help you make sure you're treated fairly, value and respected. We also here to engage businesses in the retail and services industry worlwide to help shoppers make the right decisions, to shop where retailers and services act to implement effective stratergies and just changes to show racims the Exit. We can help retailers and service providers become true anti-racist businesses with integrity and genuine anti-racist environment and spaces where, you, the Black shopper is truly welcome, welcome in all retail spaces for the very first time in modern retail history. We do this for you.
Black people face racial discrimination in retail worldwide when shopping in white powered retail and spatial settings. Black shoppers are often followed by security guards and treated suspiciously too, by shop floor staff as well as security teams. You have to deal with systemic harassment, micro agression and and blatant aggressions. -This needs to stop!
SWB campaign have launched this new initiative for you, we feel a new era for AND will will be part of putting an end to retail discrimination against Black people in shops, stores and services all across the world with your help. Let us know where racism reside and housed in retail and service setting and we'll be intouch with.
ღ`◕‿◕´ Shopping While Black✔perienceTeam `◕‿◕´ღ
This campaign & initiative is Black Lives Matter UKx Shopping While BlackPartnershipwith YOU in MIND
Help us increase you true worth and value -Black Shoppers Matter.
Time to shake and wake up the retail industry up to address embedded racism and racial profiling
The mission is with your support to end the unjust racial profiling on Black shoppers and consumers, and we to do this we intend and must take it to the door an head of the retail industry to fix as well as the retail floor whenever we feel and see racial profiling taking place.
And while retailers get their businesses in order we will create awareness of Shopping While Black. Retailers and the people they employ need to mind and take care of their own business while we mind and take care of ours when shopping while Black in their premises.
Racial profiling is racial discrimination and racial discrimination is illegal in the UK.
Both consumer and retailer should choose up to help alter the hostile environment of the condition operating in most UK stores and service towards Black customers and consumers.
There is no good reason for Black shoppers and consumers to tolerate the adverse conditions of Shopping While Black.
Work with us to end racial profiling to enable all consumers to enjoy an equitable and fair shopping experience.
Our goal is to pursue, update, and advance the retail and services industry in the across the globe to help foster a true anti-racist, non-hostile safe shopping spaces and areas for Black consumers to feel really welcome in all environments, and to tangibly feel valued and respected.
Whether you're looking to pop to your local corner shop, high-street locla supermarket, beauty salon or to high end outlets, 5 * services and restaurants alike. Maybe for that unplanned service station stop off for a short break a cappuccino. We want businesses to bestow a genuine free from racial profiling welcome.
Black consumers hold the power with the Black dollar and pound, economical power in the Black hand, collectively we can help you use it in places you and your money are of equal value
Eye 👁️🗨️ of the Black Gaze
Shopping While Black Stores Website is the global public engagement campaign and initiative relaying the importance of permanentley showing racism in retail and services the EXIT — WE partner with businesses global for the ant-racism campaign in retail to extend a warm and genuine welcome when receiving the Black dollar or pound from the holders Black hand.
The Shopping While Black Initiative, The Shopping While Black Stores campaign was developed for Black Lives Matter UKto run sideby side part of global campaign and project NOT UNDER OUR ROOF, which is a collective global campaign to accelerate and drive faster racial equality around the world.
To sign up for the latest updates from the Shopping While Black Stores Website campaign click here and simply type 'Hello' and Send.
When you see tangibly see the store you shop in has shown racism the exit, and presence of racism appears eradicated.
Join our Campaign for real change. Actioned by You - When YOU share your lived shopping experiences.
Shopping While Black has launched a new campaign in UK & Abroad to help stem and ultimately eradicate racial profiling and racial discrimination that's active and operating in retail and service settings.
Many intitutions are known to use racism in their profiling against Black people. Racial profiling is widely overtly as well as covertly operating throughout the retail and service industry in the UK, US and other countries. Retailers, services alike use this in a negative racial discriminatory manner. It's an egregious method to assess, and unfairly predicting Black people capabilities technique in retail, services settings, such as shops, stores, clubs, events and other retail spheres to assist in identifying susceptibility in carrying out acts of shoplifting, theft, in spaces without paying and other criminal behaviour.
Black people by retailers by large are seen to have a propensity to shoplift and profiled as such upon entering retail and service spaces. This prpensity for Black people to shoplift, theive is unfounded and purley based on racism and little else. Racial profiling Black people this way is viewed direclty from the eyes of racists and racist procedures.
Racial profiling and racial discrimination is illegally and unduly operating 24hrs a day to the detriment of Black shopper, retail customers and consumers.
Along with you, and retail partners we're building a future where the experience of shopping while Black isn't being seen as criminal first, the instant stepping into a store, moreso to be seen as a valued customer who too should enjoys equality and equity as a human and consumers right to shop without being racially profiled and discriminated against.
With your participation we are setting the scene where it is no longer accepted, BUT clearly made known it's unacceptable to automatically set a default position by the colour of customers skin that denotes a retail shoplifting risk.
We taking on the retail and service who racially profiles Black consumers as potential shoplifters first as criminal rather than worthy and valued customer with spending power
We should be able to rightfully expect retailers to treat us, Black shoppers as worthy and value us as customers
We want retailers and service providers to operate safe shopping spaces and not hostile settings for Black shopper only
We are entitiled to a shopping while Black experience on equal part to shopping while white experience as standard,
We demand UK, US and ALL retailers to operate a ZERO tolerance to RACISM.
Racial profiling in retail is common but must stop! While it's illegal. Many staff in various positions in retail STILL tend to treat people of colour unfairly.
Racial profiling in retail is common but must stop! While it's illegal, plenty of staff in retail STILL tend to treat people of colour unfairly, suspecting them of theft and or not providing and refusing services, often assuming Black people can't afford to to pay for products, high value goods or simply make Black customer unwelcome. We want to make it STOP. Few of the ways we can do that is by showing the harmful impact of racial profiling is and how widespread it is, partner with UK retailer and carry our mystery, secret shopping visits. That's where you come in!
By sharing with us your experiences ,help us build a database of store racially profiling and share what we are doing, and bolster our UK campaign and force companies to act to end discrimination and negative racial profiling.Thank you!
, suspecting them of theft and or not providing and refusing services, often assuming Black people can't afford to to pay for products, high value goods orsimply make Black customer unwelcome. We want to make it STOP. Few of the ways we can do that is by showing the harmful impact of racial profiling is and how widespread it is, partner with UK retailer and carry our mystery, secret shopping visits. That's where you come in!
By sharing with your experience,help us helps to build a database of store racially profiling, acting in a discriminatory way, operating illegal practices. If you can share what we are doing, it will bolster our UK, US campaign and initiative and force companies to act to end discrimination and negative racial profiling. - To show racism the final Exit
Thank you!
Thank you for taking part in this survey!
You are not alone. Discrimination is never okay and illegal. There are measures you can take to hold retailers to account, including writing official complaints and getting legal advice. Go to sisters website customer UK resources to find out more and use the new hashtag #shoppingwhileblackuk #shoppingwhileblack on social media if you'd like to share your experience with a wider crowd.
By sharing any personal data with us, you have rights as a data subject under the General Data Protection Regulation (GDPR). Submitting this form means that you consent to us using your data in line with our privacy policy.
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